Support
Southpaw Software is one person. Email reaches me directly, and I read everything — bug reports, questions, and feature ideas all welcome.
contact@southpawsoftwarellc.com
I aim to reply within a few days.
Reporting a bug
The more of this you can include, the faster I can fix it — but send the report even if you only have some of it:
- What happened, and what you expected instead.
- Steps to reproduce it, if you can trigger it again.
- Your device and iOS version — from Settings › General › About.
- The app version, shown at the bottom of the app's settings screen.
- A screenshot or screen recording, if the problem is visual.
Latitude has no crash reporting and sends me no diagnostics, so a report from you is genuinely the only way I find out something is broken.
Frequently asked questions
This section will fill out as questions come in. If yours isn't here yet, just ask.
Does Latitude work without a network connection?
Yes. Everything runs on your device. A connection is only needed for App Store purchases and restoring them.
How do I manage or cancel my subscription?
Subscriptions are handled by Apple. Open Settings › your name › Subscriptions on your iPhone, or use the Manage Subscription button inside the app. Refunds are requested through Apple, not through me.
I bought a subscription but the features are still locked.
Tap Restore purchases on the app's subscription screen and make sure you're signed in with the same Apple Account you bought it with. If it still doesn't unlock, email me and I'll help sort it out.
What data does the app collect about me?
None. See the privacy policy for the full detail.